Privacy policy

🛡️ Privacy Policy

By visiting or making a purchase on our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of data when you visit or shop on our website:

• Personal Information: name, phone number, email, delivery address, and billing address.

• Payment Details: credit/debit card information (processed securely via a third-party gateway — we do not store full card numbers).

• Device and Browsing Data: IP address, browser type, and visit history to improve your shopping experience.

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders

• Deliver products to your address

• Contact you about orders or support needs

• Improve our website, offers, and user experience

• Send updates, offers, and promotions (with your consent)

3. Payment Security

All online payments are securely encrypted and processed via a trusted third-party gateway.

Your credit card data is never stored on our servers.

4. Cookies

Our website uses cookies to:

• Remember your preferences

• Improve loading speed and navigation

• Track website performance and analytics

You may disable cookies in your browser settings, but some features may not function properly.

5. Your Rights

You have the right to:

• Request access to your personal data

• Correct or update your information

• Request deletion of your data

📩 For any of these requests, please contact us at: info@layalybrand.com

6. Third-Party Services

We may use trusted third-party services (e.g., delivery providers or payment processors) to fulfill our services.

These providers are obligated to maintain data confidentiality and use your information only for necessary purposes.

7. Policy Updates

This Privacy Policy may be updated from time to time.

All changes will be posted on this page along with the updated date.

8.Return & Cancellation Policy

• We accept returns within 5 days of receiving your order.

• To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.

  • Opened products cannot be returned or refunded for hygiene and safety reasons.

• Proof of purchase (order confirmation email or receipt) is required.

• Sale items and personalized products are non-returnable unless defective.

• Order cancellations can be requested within 1 day (24 hours) of placing the order.

9. Contact Us

If you have any questions about this Privacy Policy, feel free to reach us:

📧 Email: info@layalybrand.com
📞 Phone: +971504291229
📍 Location: United Arab Emirates